Refund policy
Return & Refund Policy
BUFFALO TRANSFERS
At BUFFALO TRANSFERS, every order is produced specifically for each customer using custom printing processes. Because our products are made to order, we follow the return and refund policy below to protect both product quality and customer satisfaction.
Custom Printed Products
All DTF transfers, gang sheets, UV transfers, and other custom printed products are made based on the artwork, sizing, quantity, and specifications submitted by the customer.
For this reason, custom printed products cannot be returned, exchanged, or refunded unless there is a confirmed manufacturing defect, printing error, or fulfillment mistake caused by BUFFALO TRANSFERS.
Please review your artwork, sizing, quantity, spelling, colors, and order details carefully before placing your order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us review your claim quickly, please include:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
- Photos of the packaging if the package arrived damaged
Once the issue is reviewed and verified, we may offer one of the following solutions at our discretion:
- A free reprint of the affected items
- Store credit
- A partial or full refund, if applicable
Claims submitted after the 48-hour window may not be eligible for replacement, credit, or refund.
File or Artwork Issues
BUFFALO TRANSFERS prints artwork files as they are uploaded and submitted by the customer. We do not guarantee correction of artwork problems unless a separate design or artwork service has been requested and approved.
We are not responsible for issues caused by customer-provided files, including but not limited to:
- Low-resolution or pixelated artwork
- Incorrect sizing or scaling
- Transparent, semi-transparent, or missing design elements
- Unwanted backgrounds
- Spelling, grammar, or design errors in the artwork
- Thin lines, small details, or effects that may not print as expected
- Color differences caused by screen settings, file setup, or color profiles
Please make sure your artwork meets our recommended file guidelines before submitting your order.
Color Variations
Colors shown on screens may appear different when printed due to variations in monitors, devices, software, color profiles, materials, and the printing process.
Slight color differences are normal in the printing industry and do not qualify for returns, refunds, or free reprints.
Order Cancellations
Orders may only be canceled before they enter production.
Because custom orders are often processed quickly, cancellation requests are not guaranteed. Once an order has entered production, it cannot be canceled, refunded, or changed.
Shipping Issues
BUFFALO TRANSFERS is not responsible for delays or delivery issues caused by factors outside our control, including:
- Shipping carrier delays
- Weather conditions
- Customs or transit delays
- Incorrect or incomplete shipping addresses provided by the customer
- Missed delivery attempts
- Stolen packages after confirmed delivery
If a package is lost in transit, please contact us and we will assist you in working with the carrier to resolve the issue.
If an order is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply to reship the package.
Refund Processing
If a refund is approved, it will be processed back to the original payment method whenever possible. Please allow your bank, credit card provider, or payment processor additional time to post the refund to your account.
Shipping fees, rush fees, and other service fees may be non-refundable unless the issue was caused by an error on our part.
Contact Us
If you have questions about your order or need assistance, please contact our support team.
Email: info@buffalotransfers.com
Website: https://buffalotransfers.com
Our goal is to provide every customer with high-quality transfers, reliable service, and a smooth ordering experience.